Order Exchanges
To ensure a smooth transaction, please review your order details—such as size, design, and quantity—carefully before completing your purchase. We cannot accommodate exchanges for errors in these selections. However, you can cancel your order within 24 hours and place a new one with the correct specifications. If you need any assistance with your order, our dedicated support team is here to help.
Order Cancellations
Timeframe: Within 24 hours of order placement
You may cancel your order within 24 hours of placing it. Beyond this timeframe, the order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will be applied. To cancel an order, please contact us via email
Returns and Refunds
Returns are accepted within 30 days of delivery. After this period, the order is considered final, and refunds are no longer available. Returns and refunds are permitted under the following circumstances:
- Items arriving damaged or broken
- Products differing in design, size, or material from the original order
- Receipt of incorrect items
- Significant deviations from the product description
Ineligible Items for Return or Refund:
- Items that have been worn, washed, or altered
- Defective items not attributable to our oversight
- Items lacking original tags
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please include a shipping label/receipt, proof of purchase, evidence of defects, and relevant communications such as email screenshots.
Return and Refund Process
Please send your inquiry and the required documentation to [email protected]. We aim to respond within 2-3 business days to confirm your eligibility. Follow the instructions provided and only send your package after receiving a confirmation email with the return address. Be sure to include the carrier’s tracking number for returned items. Please note that customers are responsible for return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of receiving the return. Upon email confirmation of receipt, we will issue a full refund, including original shipping costs. If there are delays beyond 10-15 days, please contact your bank or credit card company. For inquiries about delayed refunds.
Important Notes
Our return policy is valid for 30 days from the delivery date. You may return or exchange items within this period, but please note that customers are responsible for shipping costs. We are not liable for any damages or losses that occur during return shipping. For ineligible requests or lost returns, customers will need to handle these matters independently.
Before initiating a return, please reach out to our Support Team for guidance and clarification.
Customer satisfaction is our top priority, and we are committed to assisting you. Thank you for choosing steezylux. If you have any questions, please don’t hesitate to contact us through the “Contact Us” page.